YoYo QA Dept

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Activity overview

Latest activity by YoYo QA Dept
  • YoYo QA Dept created an article,

    Some soundcard drivers result in no audio in games

    A few GMS2 game developers have contacted us about issues with their players having no audio when running certain games (typically sold and played via Steam). We have now identified that ASUS's Son...

  • YoYo QA Dept created an article,

    Submitting a Crash Report - What Does This Contain

    2.2.3 is currently only available to users who have opted-in to the Beta channel within GMS2. If you would like to opt-in, please see https://help.yoyogames.com/hc/en-us/articles/360018353352-Optin...

  • YoYo QA Dept created an article,

    How to provide a Windows Error Reporting log

    If you're asked to provide a WER report as an attachment to a Helpdesk ticket, this is how to find that file we require. If you do not remember the time you had the GMS2 issue, then go ahead and re...

  • YoYo QA Dept created an article,

    User Permissions and Internet Access Required by GMS2

    This guide will give you the details of folders and web URLs GMS2 will need access to on your systems in order to function properly. It's worth noting that currently there is no "Educational" versi...

  • YoYo QA Dept created an article,

    CMD can't open - "The screen cannot be set to the number of lines and columns specified."

    If you have an issue with the command line tool on Windows you may see the line "The screen cannot be set to the number of lines and columns specified." in your compile log and you will see your ga...

  • YoYo QA Dept created an article,

    How to provide a tracert report

    When you are unable to reach one of our web-servers we may ask you to provide a tracert report ("trace route") for that server, which is simply a list of the machines (called "hops") in between you...

  • YoYo QA Dept created an article,

    How to download Visual Studio versions older than 2017

    With the release of Visual Studio 2017, Microsoft have taken the opportunity to clean their front-and-centre Visual Studio website of links to older versions. However, GameMaker Studio 1.4 and 2 re...

  • YoYo QA Dept created an article,

    LavaSoftTCPService causes GMS2 to crash when accessing online functionality

    We have been aware, but unable to reproduce, an issue some customers have where GMS2 crashes during the splash screen at the "Installing runtimes ..." stage. For a little while we have had this bug...

  • YoYo QA Dept created an article,

    How to provide a DXDiag or System Information report

    If you're asked to provide a DXDiag (Windows) or System Information (macOS) report as an attachment to a Helpdesk ticket, this is how to generate that file we require. First, we'll cover Windows us...

  • YoYo QA Dept created an article,

    How to apply the Windows software renderer if your GPU does not support GMS2

    If you get crashes very shortly after opening GMS2 or GMS2 won't start at all, then it's worth checking if this is because your GPU doesn't support the hardware acceleration GMS2 uses. This is ofte...